Introduction

Eataly Toronto is part of the global Eataly network, known for celebrating and promoting the rich diversity of Italian cuisine and culture. We are looking for a skilled and enthusiastic Technical Support Specialist to join our team. This role is essential in ensuring smooth IT operations across our store, contributing to the overall customer experience. We offer visa sponsorship for qualified international candidates, making this an excellent opportunity for IT professionals seeking to establish their careers in Canada.

Job Details:

• Organization: Eataly Toronto
• Job Position: Technical Support
• Salary: $50 hourly
• Job Type: Full Time
• Location: Toronto, ON
• Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
• Age: 20 to 39
• Vacancies: 2
• Posted Date: 05/25/2024

Languages

• English

Education

• No degree, certificate or diploma

Experience

• 3 years to less than 5 years

Job Overview

As a Technical Support Specialist at Eataly Toronto, you will provide comprehensive technical assistance to our staff and customers. Your role will involve troubleshooting hardware and software issues, maintaining our IT infrastructure, and ensuring that all technological aspects of our operations run efficiently. Visa sponsorship is available for eligible candidates, providing a pathway for international professionals to join our team.

Job Responsibilities

• Provide technical support to staff and customers, resolving hardware and software issues promptly.
• Install, configure, and maintain computer systems, networks, and peripheral devices.
• Monitor system performance and troubleshoot any issues that arise.
• Assist with the setup and maintenance of POS systems.
• Ensure data backup and recovery procedures are in place and functioning correctly.
• Maintain accurate records of IT inventory and incidents.
• Collaborate with the IT team to implement new technologies and upgrades.
• Conduct regular system audits to ensure compliance with IT policies.
• Provide training and support to staff on IT-related matters.

Qualifications/Skills

• Proven experience as a Technical Support Specialist or similar role.
• Strong knowledge of computer systems, networks, and software applications.
• Proficiency in troubleshooting and resolving hardware and software issues.
• Familiarity with POS systems and their maintenance.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Fluency in English; additional languages, particularly Italian, are an asset.

Education and Experience Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a similar role.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred.

Working Environments

• Office-based role within the Eataly Toronto store.
• Occasional travel may be required for training and system upgrades.
• Interaction with a diverse team and customer base.
• Dynamic and fast-paced environment requiring multitasking and prioritization.

Benefits

• Competitive salary package.
• Comprehensive health and dental insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and training.
• Employee discounts on Eataly products and services.
• Visa sponsorship for eligible candidates.

Salary

The salary for this position is competitive and will be commensurate with experience. Specific details will be discussed during the interview process.

How to Apply

By email
toronto.recruiting@eataly.com

FAQs

Q: Do you provide training for new hires?
A: Yes, we provide comprehensive training to ensure our technical support specialists are well-prepared for their roles.

Q: Is previous experience in the retail industry necessary?
A: While it is beneficial, it is not mandatory. We welcome applications from all experienced IT professionals.

Q: What is the typical work schedule for a Technical Support Specialist? A: This is a full-time position, typically requiring standard office hours with some flexibility for urgent issues and maintenance tasks.

Q: Are there opportunities for career advancement?
A: Yes, Eataly Toronto values employee growth and offers various opportunities for advancement within the company.

Conclusion

Join Eataly Toronto and become part of a team that values excellence, innovation, and exceptional customer service. If you meet the qualifications and are ready to take on a challenging and rewarding role, apply today and start your journey with us.