New Mowasat Hospital
Description
Job Overview
New Mowasat Hospital in Kuwait is seeking dedicated individuals to join our team as Hospital Customer Service representatives. As a Hospital Customer Service representative, you will play a crucial role in providing excellent customer service to patients and visitors, ensuring their needs are met efficiently and professionally.
Job Responsibilities
- Greet patients and visitors in a friendly and welcoming manner.
- Assist patients with registration and admission processes.
- Answer phone calls and respond to inquiries from patients and their families.
- Provide information about hospital services, facilities, and policies.
- Assist with scheduling appointments and coordinating medical services.
- Handle complaints and concerns from patients or their families, resolving issues promptly and effectively.
- Maintain accurate records of patient interactions and transactions.
- Collaborate with other hospital departments to ensure smooth operations and patient satisfaction.
Qualifications/Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to remain calm and composed in stressful situations.
- Attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of medical terminology and procedures is an advantage.
Education and Experience Requirements
- High school diploma or equivalent.
- Previous experience in customer service, preferably in a healthcare setting, is an advantage.
Working Environments
- Hospital reception area and patient rooms.
- Interaction with patients, visitors, and hospital staff.
Benefits
- Competitive salary package.
- Health insurance coverage.
- Annual leave and public holiday entitlement.
- Opportunities for career development within New Mowasat Hospital.
Salary
- Competitive salary commensurate with experience.
How to Apply
Apply on the employer site
Conclusions
Join New Mowasat Hospital and become part of a dedicated team committed to providing high-quality healthcare services in Kuwait. This is an exciting opportunity for individuals with a passion for customer service to contribute to our mission of caring for our patients with compassion and professionalism. Apply now and start your rewarding career journey with us.