Talent Pal
Description
Job Overview
Talent Pal, a leading recruitment agency in Dubai, is currently hiring for Call Center positions. This is an exciting opportunity for individuals with excellent communication skills and a passion for customer service to join our dynamic team.
Job Responsibilities
- Answer and handle inbound calls in a professional and courteous manner
- Provide information and assistance to customers regarding products or services
- Resolve customer inquiries and issues promptly and effectively
- Follow call center scripts and procedures to maintain consistency in communication
- Input and update customer information in the database
- Collaborate with team members and other departments to ensure customer satisfaction
- Meet and exceed call center performance metrics and targets
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications/Skills
- Excellent verbal communication skills in English
- Strong customer service orientation
- Ability to handle stress and remain calm under pressure
- Problem-solving and decision-making abilities
- Basic computer skills and familiarity with call center software
Education and Experience Requirements
- High school diploma or equivalent
- Previous experience in a call center or customer service role is advantageous
Working Environments
- Talent Pal call center facilities in Dubai
- Collaborative and supportive work environment
- Flexible work hours based on call center shifts
Benefits
- Competitive salary packages
- Performance-based incentives
- Health and wellness programs
- Professional development and training opportunities
- Career advancement opportunities within Talent Pal
Salary
Salaries are competitive and commensurate with experience.
Conclusions
Join Talent Pal and be a part of a dynamic and growing team in the recruitment industry. If you have excellent communication skills and a passion for delivering outstanding customer service, apply today to contribute to our success. We look forward to welcoming dedicated individuals to our team at Talent Pal.