Customer Service

JOB CONNECTION GROUP INC.
Published
March 12, 2024
Location
93 Front St EToronto, ONM5E 1C3, Toronto, Canada
Category
Job Type

Description

Job Overview:

We are currently hiring for a Customer Service position in Canada. As a member of our customer service team, you will play a crucial role in delivering exceptional service to our clients and ensuring their satisfaction.

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Job Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Provide accurate information about our products and services.
  • Assist customers with order placement, billing inquiries, and product troubleshooting.
  • Resolve customer complaints and escalate issues as needed to ensure timely resolution.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other departments to address customer concerns and improve the overall customer experience.
  • Stay updated on product knowledge and company policies to provide effective support to customers.

Qualifications/Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work effectively in a fast-paced environment.
  • Attention to detail and accuracy in data entry.
  • Empathy and patience in dealing with customer inquiries and complaints.
  • Proficiency in using customer service software and tools.

Education and Experience Requirements:

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field is preferred but not required.
  • Training will be provided for qualified candidates.

Working Environments:

  • Office-based role with opportunities for remote work.
  • Collaborative team environment.
  • Flexible work hours and scheduling options available.

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health and dental insurance coverage.
  • Retirement savings plan with employer contributions.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional development.

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Salary:

Salary will be determined based on experience and qualifications.

Conclusions:

Join our team as a Customer Service representative and be part of a company dedicated to providing exceptional service to our clients in Canada. If you are passionate about helping others and thrive in a dynamic work environment, we encourage you to apply. We look forward to hearing from you!

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