Introduction

MGR Infotech Limited is a leader in providing cutting-edge information technology solutions and services. We are dedicated to delivering superior customer experiences and innovative solutions to our clients. We are currently seeking an experienced and motivated Customer Service Representative Supervisor to join our team. This role offers an exciting opportunity to lead a customer service team and contribute to the company's success. We also provide visa sponsorship for qualified international candidates.

Job Details:

• Company: MGR Infotech Limited
• Job Position: Customer Service Representative Supervisor
• Salary: $26.00 hourly
• Job Type: Full Time
• Location: Moose Jaw, SK
• Duty Shift: Day, Evening, Early Morning, Morning
• Age: 20 to 39
• Vacancies: 1
• Posted Date: 05/25/2024

Languages

• English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience

Experience

• 1 to less than 7 months

Job Overview

As a Customer Service Representative Supervisor at MGR Infotech Limited, you will oversee and coordinate the activities of our customer service representatives. Your primary responsibilities will include managing daily operations, ensuring high levels of customer satisfaction, and driving continuous improvement within the team. This position includes visa sponsorship for eligible candidates, making it an ideal opportunity for those looking to advance their careers in Canada.

Job Responsibilities

• Supervise and support a team of customer service representatives.
• Monitor and evaluate the performance of team members, providing feedback and coaching as needed.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Develop and implement customer service policies and procedures.
• Train new employees and conduct regular training sessions for existing staff.
• Prepare and analyze reports on team performance and customer feedback.
• Collaborate with other departments to address customer needs and improve service delivery.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with industry trends and best practices in customer service.

Qualifications/Skills

• Proven experience as a Customer Service Representative Supervisor or in a similar supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle escalated customer issues with professionalism and tact.
• Proficiency in using customer service software and CRM systems.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple priorities.
• Fluency in English; additional languages are an asset.

Education and Experience Requirements

• High school diploma or equivalent; an associate’s or bachelor’s degree in business administration or a related field is preferred.
• Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory role.
• Experience in the IT or technology industry is an asset.

Working Environments

• Office-based role with a standard workweek.
• Dynamic and fast-paced work environment.
• Regular interaction with team members, customers, and senior management.
• Occasional travel may be required for training and meetings.

Benefits

• Competitive salary package.
• Comprehensive health and dental insurance.
• Retirement savings plan.
• Paid time off and holiday pay.
• Opportunities for professional development and training.
• Supportive and inclusive work culture.
• Visa sponsorship for eligible candidates.

Salary

The salary for this position is competitive and will be commensurate with experience. Specific details will be discussed during the interview process.

How to Apply

By email
info@mgrinfotech.net

How-to-apply instructions
Here is what you must include in your application:

• Cover letter

This job posting includes screening questions. Please answer the following questions when applying:

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

FAQs

Q: Do you provide training for new hires?
A: Yes, we provide comprehensive training to ensure our supervisors are well-prepared for their roles.

Q: Is previous experience in the IT or technology industry necessary?
A: While it is beneficial, it is not mandatory. We welcome applications from all experienced customer service professionals.

Q: What is the typical work schedule for a Customer Service Representative Supervisor?
A: This is a full-time position, typically requiring standard office hours with some flexibility for urgent issues and additional training sessions.

Q: Are there opportunities for career advancement?
A: Yes, MGR Infotech Limited values employee growth and offers various opportunities for advancement within the company.

Conclusion

Join MGR Infotech Limited and become part of a team that values excellence, innovation, and exceptional customer service. If you meet the qualifications and are ready to take on a challenging and rewarding role, apply today and start your journey with us.