Description
Job Overview:
USO in Kuwait is seeking a proactive and customer-focused individual to join our team as a Duty Manager. As a Duty Manager, you will oversee the day-to-day operations of our center, ensuring exceptional service delivery to military service members and their families.
Job Responsibilities:
- Supervise and coordinate activities of staff to maintain efficient operations.
- Ensure adherence to USO policies and procedures.
- Serve as a point of contact for visitors, providing information and assistance as needed.
- Monitor facility usage and maintain a clean and welcoming environment.
- Resolve customer complaints and concerns in a timely and professional manner.
- Assist in planning and executing special events and programs.
- Prepare reports and maintain records related to center operations.
- Collaborate with other departments to ensure seamless service delivery.
Qualifications/Skills:
- Excellent leadership and communication skills.
- Strong customer service orientation.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving and decision-making abilities.
- Attention to detail and accuracy.
- Proficiency in MS Office Suite.
Education and Experience Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 2 years of experience in a supervisory role, preferably in a hospitality or customer service setting.
- Experience working with military service members and families is advantageous.
Working Environments:
- USO center environment.
- Interaction with military service members, families, and volunteers.
- Varied working hours including evenings, weekends, and holidays.
Benefits:
- Competitive salary based on experience and qualifications.
- Health and dental insurance coverage.
- Retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
Salary:
Salary will be based on experience and qualifications.
Conclusions:
Joining USO as a Duty Manager offers an opportunity to make a meaningful impact by providing support and services to military service members and their families. With competitive benefits and opportunities for career growth, this role provides a rewarding experience in service and hospitality. Apply now and become a valued member of our team dedicated to serving those who serve!