Description
Job Overview
Marriott International in Kuwait is currently seeking an experienced and customer-oriented Front Desk Manager to oversee the operations of our front desk and ensure exceptional guest experiences. The Front Desk Manager will play a pivotal role in managing guest check-in/check-out processes, resolving guest issues, and leading a team of front desk associates.
Job Responsibilities
- Oversee the day-to-day operations of the front desk, including guest check-in/check-out procedures, room assignments, and reservations management
- Supervise and provide guidance to front desk staff, including training, scheduling, and performance management
- Ensure guest satisfaction by resolving complaints, addressing inquiries, and anticipating guest needs
- Maintain accurate records of guest interactions, room inventory, and financial transactions
- Collaborate with other hotel departments to coordinate guest services and ensure smooth operations
- Monitor and enforce hotel policies and procedures to maintain security and safety standards
- Conduct regular inspections of front desk areas to ensure cleanliness and organization
- Assist with administrative tasks such as payroll processing, budget management, and report generation
Qualifications/Skills
- Proven experience in a front desk or guest services management role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Problem-solving and decision-making abilities
- Proficiency in hotel management software and MS Office suite
Education and Experience Requirements
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum of 3 years of experience in front desk or guest services management
- Previous experience in a luxury hotel environment is an asset
Working Environments
- Dynamic and fast-paced hotel environment
- Interaction with guests, colleagues, and vendors
- Varied shifts including mornings, evenings, weekends, and holidays
Benefits
- Competitive salary
- Health insurance coverage
- Retirement savings plan
- Employee discounts on hotel stays and amenities
- Opportunities for career advancement and professional development
- Supportive work environment with a focus on employee satisfaction
Salary
Salary will be commensurate with experience.
How to Apply
Apply on the employer site
Conclusions
Join our team at Marriott International in Kuwait and lead our front desk operations with excellence. As a Front Desk Manager, you will have the opportunity to make a significant impact on guest satisfaction and overall hotel performance. Apply now and be part of our commitment to providing unforgettable experiences for our guests!