Days Inn, a well-known and reputable hotel chain providing excellent hospitality services, is seeking a friendly and detail-oriented Hotel Clerk to join our team in Canada. If you excel in customer service and have a passion for the hospitality industry, we encourage you to apply for this exciting opportunity.

Job Details:

• Company: Days Inn
  
• Job Position: Hotel Clerk
  
• Salary: $28 hourly
  
• Job Type: Full Time
  
• Location: Surrey, BC
  
• Duty Shift: Day, Evening, Early Morning, Morning
  
• Duty Hour: 8 hrs + overtime
  
• No of Vacancies: 6
  
• Country: Canada

Languages

• English

Education

• Secondary (high) school graduation certificate or equivalent experience

Experience

• 1 year to less than 2 years

Job Overview

The Hotel Clerk will be responsible for managing front desk operations, assisting guests with check-in and check-out procedures, and providing exceptional customer service throughout their stay. This role requires excellent communication skills, a welcoming demeanor, and the ability to multitask effectively in a fast-paced environment.

Job Responsibilities

• Greet guests upon arrival and provide a warm and friendly welcome
• Handle the check-in and check-out process efficiently and accurately
• Manage reservations, cancellations, and modifications through the hotel’s reservation system
• Answer and direct phone calls, emails, and other inquiries promptly and professionally
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and requests with a positive attitude and ensure guest satisfaction
• Process payments and maintain accurate billing records
• Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests
• Maintain a clean and organized front desk area
• Follow hotel policies and procedures, including safety and security protocols

Qualifications/Skills

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Proficiency in using hotel management software and reservation systems
• Basic math skills for handling cash and processing payments
• Ability to remain calm and professional in stressful situations
• Attention to detail and a commitment to providing high-quality service

Education and Experience Requirements

• High school diploma or equivalent
• Previous experience in a front desk or customer service role in the hospitality industry is preferred
• Familiarity with hotel management software and reservation systems is an asset
• Training in customer service or hospitality management is a plus

Working Environments

• Full-time and part-time positions available at Days Inn in Canada
• Varied working conditions, including day, evening, night, and weekend shifts
• Fast-paced and dynamic work environment
• Collaborative and supportive team atmosphere
• Opportunities for on-the-job training and career advancement

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance for eligible employees
• Paid time off and holidays
• Employee discounts on hotel stays and services
• Opportunities for career growth and professional development
• Supportive and inclusive workplace culture

Salary

The salary for the Hotel Clerk position is competitive and based on experience and qualifications. Details will be discussed during the interview process.

How to Apply

By email
yellowrosedaysinn@gmail.com

This job posting includes screening questions. Please answer the following questions when applying:

• Are you currently a student?
• Are you currently legally able to work in Canada?

Conclusion

Join Days Inn and become a vital part of our hospitality team, dedicated to providing exceptional service to our guests. We are looking for a dedicated Hotel Clerk who can contribute to our success and uphold our commitment to excellence. Apply today and take the next step in your hospitality career with us.