Description
Job Overview
Banque Saudi Fransi is in search of an experienced Senior Manager of Customer Experience Insights to join our team in Saudi Arabia. As a key member of our customer-focused team, you will lead efforts to gather and analyze customer feedback, providing valuable insights to enhance our overall customer experience. If you are a strategic thinker with a passion for improving customer satisfaction, we invite you to apply for this exciting opportunity.
Job Details:
- Employer Name: Banque Saudi Fransia
- Position: Senior Manager Customer Experience Insights
- No of Vacancies: 1
- Salary: SR 1500- SR 5200 Per Month
- Employment Type: Full-time, Part-time
- Location: Saudi Arabia
Education
- No degree certificate or diploma
Experience
- 3 years to less than 5 years
Job Responsibilities
- Develop and execute a comprehensive customer experience insights strategy.
- Design and implement surveys, feedback mechanisms, and other tools to collect customer input.
- Analyze customer data to identify trends, preferences, and areas for improvement.
- Collaborate with cross-functional teams to implement changes based on customer feedback.
- Present insights and recommendations to senior leadership to drive strategic decision-making.
- Stay informed about industry trends and best practices in customer experience management.
- Lead a team of analysts to ensure accurate and timely delivery of customer insights.
Qualifications/Skills
- Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
- Proven experience in customer experience management or related roles.
- Strong analytical and data interpretation skills.
- Excellent communication and presentation abilities.
- Leadership experience, with the ability to guide and inspire a team.
Education and Experience Requirements
- Minimum of 7 years of experience in customer experience or related roles.
- Experience in the banking or financial services industry is preferred.
Working Environments
- Office-based with occasional travel for team meetings and conferences.
- Fast-paced and collaborative work environment.
Benefits
- Competitive salary based on qualifications and experience.
- Comprehensive health and dental insurance.
- Retirement savings plan.
- Professional development opportunities.
- Employee assistance program.
Salary
Commensurate with qualifications and experience.
Conclusions
Joining Banque Saudi Fransi as a Senior Manager of Customer Experience Insights provides a unique opportunity to shape and enhance the overall customer experience for our valued clients. We offer a dynamic work environment, competitive compensation, and a commitment to professional development. We look forward to reviewing your applications and welcoming a strategic and customer-focused leader to our team in Saudi Arabia.