We are looking for hospitality professionals who are committed to their work and willing to put in long hours in a variety of locations across Canada. You will be responsible for providing great customer service to our visitors in your role as a member of the hospitality crew. This will ensure that our guests have a positive and memorable experience while they are here.
Principal Duties and Obligations:
- Assisting guests with the check-in and check-out processes, as well as greeting guests upon their arrival and departure.
- Attending to the needs of guests and provide information regarding the hotel and the surrounding area
- Taking reservations and handling room bookings
- Making sure that the guest rooms are always spotless and well-maintained
- The provision of food and beverage service, as well as room service, to guests
- Contributing to the cooking and serving of meals and beverages while providing assistance
- Performing room preparation and cleaning in meeting and banquet halls
- Keeping an inventory of the available supplies and apparatus
- Helping out with things like laundry and housekeeping when it’s needed
- Managing financial transactions, including cash, credit cards, and preserving accurate records
Qualifications:
- It is preferred if applicants have previous experience working in hospitality or customer service.
- Superior abilities in both speaking and interacting with others
- Capacity to operate effectively in high-pressure settings while juggling a variety of responsibilities concurrently.
- Ability to pay close attention to detail in addition to strong organizational skills
- the ability and willingness to work variable shifts, including nights, weekends, and holidays
- Capability of standing for long periods of time and lifting up to fifty pounds with ease
- A valuable skill is the ability to communicate in more than one language.
Education:
A diploma from high school or its equivalent is required. It would be beneficial to have additional education or training in hospitality, culinary arts, or a career that is connected to this one.
Compensation:
The level of compensation will reflect the applicant’s level of experience and qualifications. Full-time employees have a better chance of receiving benefits.
What exactly does the hospitality industry do?
The hospitality industry encompasses a diverse range of enterprises including hotels, restaurants, bars, resorts, cruise ships, and event facilities. Hospitality is considered a service industry. The provision of a favorable and pleasurable experience for clients by successfully meeting their prerequisites and prerequisites constitutes the primary objective of the hospitality sector.
Professionals in the hospitality industry are tasked with ensuring that guests have a positive experience overall by making them feel welcomed, at ease, and content with their stay. This involves delivering customer service that is both polite and efficient, keeping an atmosphere that is both clean and safe, and anticipating and meeting the needs of customers.
To be more specific, specialists in the hotel industry may be responsible for tasks such as:
- Meeting and greeting guests, as well as checking them in and out
- Taking care of bookings and assigning sleeping quarters
- Offering suggestions and details regarding the activities, restaurants, and events taking place in the area
- Providing services for food and drink
- ensuring that the facilities are kept clean and in good repair
- addressing the comments and complaints raised by guests
- Managing financial dealings, including cash and credit card transactions, as well as processing payments
- In addition to these responsibilities, hospitality professionals are often tasked with devising marketing and promotional strategies, arranging events and activities, and managing employees.
In general, the hospitality business is extremely important because of the function it plays in the production of unforgettable experiences for customers and the contribution it makes to the travel and entertainment industries.
Educational and Professional Development Opportunities
Education and training opportunities in the hospitality business are very variable from one position to the next and from one level of responsibility to the next. Here are several examples:
Positions Appropriate for Novices:
Although a formal education is not required for many entry-level roles in the hospitality industry, experience working with customers and training received on the job can be advantageous. For instance, front desk clerks, housekeepers, and restaurant waiters may receive training from their company to acquire job-specific responsibilities and skills related to providing excellent customer service.
Certificate/Diploma Programs:
There are certificate and diploma programs available for those interested in the culinary arts, hospitality and tourism management, and hotel operations. Students who enroll in these programs may graduate with a strong foundation in hospitality management, customer service, and other skills that are specialized to the sector. Programs in Culinary Arts, Hotel Management, Event Planning, and Restaurant Management are just a few examples of those that can lead to a degree or diploma.
Bachelor’s Degree:
Students can gain a complete grasp of the industry and be better prepared for leadership roles in the hospitality sector by earning a bachelor’s degree in hospitality management or a field that is closely related to it. Accounting, finance, marketing, human resources, and hospitality law are some of the typical subjects covered in these types of programs by its students. Hospitality management, tourism management, and restaurant management are all examples of majors that can be pursued at the bachelor’s degree level.
Master’s Degree:
Students who get a master’s degree in hospitality management can gain the specialized knowledge and capabilities necessary to effectively lead and manage hospitality businesses. Courses in financial management, strategic planning, international hospitality management, and marketing are frequently required of students enrolled in these types of programs. The fields of Hospitality Management, Tourism Management, and Hotel Administration are all examples of topics that can be studied in master’s degree programs.
Continuing Education and Training:
There are a lot of companies in the hotel industry that offer their staff members options for continued professional development and training. Leadership training, training in providing excellent customer service, and industry-specific certifications like the Certified Hospitality Administrator (CHA) and the Certified Restaurant Manager (CRM) designations are examples of what can fall under this category.
In general, the education and training opportunities available in the hospitality sector can range from learning on the job to participating in more traditional degree programs. It is essential for individuals to conduct research about the educational prerequisites and requirements of the jobs they are interested in working in order to select the most appropriate course of action for their careers.
Compensation and Advantages
In the hospitality industry, one’s level of experience, amount of responsibility, and location all play a role in determining salary and perks. The following is a list of some examples of wage ranges and benefits packages for various roles within the industry:
Positions Appropriate for Novices:
The hourly earnings of entry-level professions often range anywhere from the minimum wage to $15 per hour. Some examples of these jobs include front desk clerks, housekeepers, and restaurant waiters. A flexible work schedule, employee discounts, and potential for promotion within the organization are some examples of the benefits that may be provided.
Management Positions:
The yearly salary of management roles in the hospitality industry, such as those held by hotel managers, restaurant managers, and event managers, can range anywhere from $40,000 to $100,000 or even higher, depending on the size of the firm and the location of the job. The benefits may include things like retirement plans, health insurance, and paid vacation time.
Executive Positions:
There is a possibility that executive positions in large hospitality organizations, such as CEO, CFO, and COO, can receive yearly incomes that are in the six figures or above. The benefits may include of cash bonuses, stock options, as well as comprehensive retirement and medical insurance plans.
Other Benefits:
Many businesses in the hospitality industry, in addition to providing pay, also provide their workers with additional advantages. Some of these benefits include employee discounts, free or subsidized meals, uniforms, and opportunities for professional progression. In addition, some larger organizations may provide their employees with wellness programs, on-site childcare, and/or tuition reimbursement schemes.
The hospitality sector, as a whole, provides a diverse array of compensation and benefit packages, with the specifics of which being determined by the level of responsibility and position held within the organization. It is essential for individuals to conduct research on the particular firm and the criteria of the work in order to assess the prospective income and benefits.
Conclusion
In conclusion, the hospitality sector is a varied and active profession that provides a variety of career opportunities to those with various levels of education and experience in the workforce. Hospitality professionals, from entry-level jobs all the way up to executive roles, are responsible for ensuring that customers have a pleasant and memorable experience no matter what level of employment they hold. Education and training experiences for the sector can range from formal degree programs to on-the-job training, and salaries and perks might change according on the job, region, and level of experience of the worker. Overall, the hospitality business plays a significant part in the tourism and entertainment industries, and it is a fulfilling career option for persons who take pleasure in working with other people and delivering exceptional service to their clients.
To Participate:
We request that you send us both your resume and a cover letter that describes your experience and qualifications. We are grateful to all of the candidates for their interest; however, we will only get in touch with those who are chosen for an interview.
How to apply for this Job
By email graeme.evans@dexterra.com
By mail 548 Byrne Rd Yellowknife, NT X1A 0H1