Customer Support Job In UAE at NCUBE CARGO SHIPPING

Job Overview

NCUBE CARGO SHIPPING in the UAE is seeking a dedicated individual to join our team as a Customer Support representative. As a Customer Support representative, you will be responsible for providing assistance and support to our clients to ensure their satisfaction with our shipping services.

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Job Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers with tracking shipments, resolving delivery issues, and providing shipping information.
• Coordinate with internal departments to address customer concerns and inquiries.
• Process customer orders, refunds, and exchanges accurately and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to management as needed.

Qualifications/Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in data entry and documentation.
• Proficiency in Microsoft Office applications and customer relationship management (CRM) software.

Education and Experience Requirements

• High school diploma or equivalent.
• Previous experience in customer service or related roles preferred.
• Experience in the shipping or logistics industry is advantageous but not required.

Working Environments

• Fast-paced and dynamic work environment.
• Collaboration with diverse teams and departments.
• Opportunities for learning and professional development.

Benefits

• Competitive salary.
• Health insurance coverage.
• Retirement savings plan.
• Paid time off and holiday pay.
• Training and development opportunities.
• Employee discounts on shipping services.

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Salary

• Competitive salary based on experience and qualifications.

How to Apply

Apply on the employer site

Conclusions

Join NCUBE CARGO SHIPPING in the UAE and become part of a leading logistics company. As a Customer Support representative, you'll have the opportunity to make a positive impact on our clients' experience and contribute to the success of our business. Apply now to start your career with NCUBE CARGO SHIPPING.