Marriott International
Description
Job Overview
Marriott International is currently hiring a skilled and guest-oriented Front Office Agent to join our team in Oman. As a Front Office Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a seamless check-in and check-out experience.
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Job Responsibilities
- Guest Check-In/Check-Out: Efficiently process guest arrivals and departures.
- Reservations: Handle guest reservations and inquiries.
- Information: Provide accurate information about hotel facilities and services.
- Communication: Coordinate with other hotel departments for guest services.
- Problem Resolution: Address and resolve guest issues and concerns.
- Cash Handling: Manage cash transactions and ensure accuracy.
- Records Management: Maintain accurate records of guest interactions.
Qualifications/Skills
- Customer Service: Passion for delivering exceptional customer service.
- Communication Skills: Excellent communication and interpersonal abilities.
- Multitasking: Ability to handle multiple tasks in a fast-paced environment.
- Problem-Solving: Effective problem-solving skills to address guest concerns.
- Computer Literacy: Proficient in using hotel reservation systems.
Education and Experience Requirements
- Education: High school diploma or equivalent.
- Experience: Previous experience in a front office or customer service role is preferred.
Working Environments
- Hospitality Atmosphere: Dynamic and guest-focused hotel environment.
- Front Office: Work in the front office to welcome and assist guests.
- Team Collaboration: Collaborate with other hotel departments.
Benefits
- Competitive Compensation: Attractive salary and benefits package.
- Health and Wellness: Comprehensive health benefits.
- Employee Discounts: Enjoy discounts on Marriott accommodations and services.
- Training and Development: Access to training programs for career growth.
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Salary
Competitive salary based on experience and role.
Conclusions
Marriott International values the professionalism and hospitality demonstrated by Front Office Agents. If you are a customer-focused individual seeking a rewarding career, we encourage you to apply for the Front Office Agent Job in Oman. Join us in providing memorable experiences for our guests!