Guest Services Job Oman at Marriott International, Inc

Marriott International
Published
February 28, 2024
Location
Muscat Sultanate, Muscat, Oman
Category
Hotel  
Job Type

Description

Job Overview

Marriott International, Inc. is currently seeking a dedicated individual to join our team as a Guest Services Associate in Oman. The Guest Services Associate will play a crucial role in providing exceptional guest experiences and ensuring the smooth operation of hotel services.

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Job Responsibilities

  • Greet and welcome guests upon arrival with a friendly and professional demeanor.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Handle guest inquiries, requests, and complaints promptly and courteously.
  • Provide information about hotel facilities, services, and local attractions to guests.
  • Coordinate with other hotel departments to fulfill guest needs and preferences.
  • Maintain cleanliness and organization at the guest services desk and lobby area.
  • Process payments and reconcile guest accounts accurately.

Qualifications/Skills

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to multitask and prioritize tasks effectively.
  • Attention to detail and accuracy.
  • Proficiency in using hotel management software.

Education and Experience Requirements

  • High school diploma or equivalent required.
  • Previous experience in a customer service or hospitality role preferred.
  • Knowledge of hotel operations and guest service standards is beneficial.

Working Environments

  • Hotel lobby and guest services desk environment.
  • Interaction with guests and hotel staff.
  • Occasional requirement to work evenings, weekends, and holidays.

Benefits

  • Competitive salary.
  • Health insurance coverage.
  • Paid time off.
  • Employee discounts on hotel stays and dining.
  • Opportunities for career advancement within Marriott International, Inc.

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Salary

The salary for this position will be based on qualifications and experience.

How to Apply

Apply on the employer site

Conclusions

Join Marriott International, Inc. and be part of a global hospitality leader committed to providing unforgettable experiences for guests. If you are a customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity in Oman.

Apply
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