Anantara
Description
Job Overview:
Anantara is currently seeking a competent and efficient Hotel Operator to join our team in Oman. The Hotel Operator will be responsible for managing incoming calls, directing guests to appropriate departments, and providing excellent customer service to enhance the guest experience.
Job Responsibilities:
- Answer incoming calls promptly and professionally, providing information and assistance as needed.
- Direct calls to the appropriate departments or individuals within the hotel.
- Assist guests with inquiries, reservations, and requests in a courteous and efficient manner.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest complaints and issues promptly and escalate as necessary.
- Monitor and respond to voicemail messages and emails.
- Maintain accurate records of guest interactions and transactions.
Qualifications/Skills:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and accuracy in handling guest requests.
- Proficiency in operating telephone systems and basic computer software.
Education and Experience Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
Working Environments:
- Office-based environment with constant interaction with guests and colleagues.
- Fast-paced and dynamic atmosphere.
Benefits:
- Competitive salary based on experience and qualifications.
- Health insurance and other benefits package.
- Training and development opportunities.
- Discounts on hotel stays, dining, and other amenities.
Salary:
Salary will be commensurate with experience and qualifications.
Conclusions:
Join Anantara and be part of a prestigious hospitality brand dedicated to providing exceptional guest experiences. As a Hotel Operator in Oman, you will play a vital role in ensuring guest satisfaction and enhancing the overall reputation of our hotel. Apply now and begin your rewarding career journey with Anantara.