Description
Job details
Company:- Ramada Hotel in Grassland
Salary:- 17.00 hourly
Job Type:- Permanent employment Full time
Duty Shift:- Day, Evening, Night, Weekend, Early Morning, Morning
Job Overview
We are seeking a friendly and organized individual to join our team in Canada as a Hotel Receptionist. The Hotel Receptionist will be responsible for providing exceptional customer service to guests, managing reservations, and handling inquiries both in person and over the phone.
Job Responsibilities
- Greet guests upon arrival and assist with check-in/check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage hotel reservations, including booking and cancellations.
- Maintain accurate records of guest information and payment transactions.
- Answer phone calls and respond to emails in a timely manner.
- Provide information about hotel facilities, services, and local attractions.
- Assist with administrative tasks such as filing, faxing, and photocopying.
- Collaborate with other hotel staff to ensure a seamless guest experience.
Qualifications/Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy in handling reservations and payments.
- Proficiency in Microsoft Office and hotel management software (e.g., Opera, Fidelio).
Education and Experience Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Knowledge of hotel operations and procedures is advantageous.
Working Environments
- Hotel lobby or reception area.
- Interaction with guests, hotel staff, and vendors.
Benefits
- Competitive hourly wage.
- Health and dental benefits package.
- Retirement savings plan.
- Opportunities for career advancement and professional development.
- Employee discounts on accommodations and services.
Salary
Hourly wage will be based on experience and qualifications.
How to Apply
Apply on the employer site
By email
hr.ramadagrassland@gmail.com
Conclusions
Join our team and become part of a dynamic hotel environment where exceptional customer service is our priority. We offer competitive compensation, benefits, and opportunities for growth and advancement in the hospitality industry. Apply now and embark on a rewarding career as a Hotel Receptionist!