Description
Description
PrimeFlight Aviation Services Canada Inc., a leading provider of aviation services, is seeking friendly and detail-oriented Passenger Service Agents to join our team in Canada. The ideal candidates will ensure a smooth and pleasant travel experience for passengers by providing excellent customer service and efficient operational support.
Key Job Responsibilities
- Check-In Services: Assist passengers during the check-in process, issuing boarding passes, and handling baggage.
- Boarding Assistance: Coordinate and facilitate the boarding process, ensuring it is orderly and efficient.
- Customer Service: Provide accurate information regarding flight schedules, delays, and gate changes; assist with passenger inquiries and special needs.
- Gate Management: Manage the boarding gates, verify passenger documentation, and ensure compliance with airline regulations.
- Baggage Handling: Assist with the tagging and handling of passenger baggage, ensuring it is correctly routed.
- Problem Resolution: Address and resolve passenger concerns and issues promptly and professionally.
- Safety and Compliance: Adhere to all safety regulations and company policies to ensure a safe environment for passengers and staff.
Basic Qualifications/Skills
- Experience: Previous experience in customer service, preferably in an aviation or hospitality setting.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Service: Strong interpersonal skills with a commitment to providing excellent customer service.
- Attention to Detail: High attention to detail to ensure accurate handling of passenger information and compliance with procedures.
- Flexibility: Ability to work flexible hours, including nights, weekends, and holidays.
Preferred Qualifications
- Additional Language Skills: Proficiency in French or other languages is a plus.
- Technical Skills: Familiarity with airline check-in and gate management systems.
- Previous Aviation Experience: Experience working in an airport or airline environment.
- Problem-Solving Skills: Strong problem-solving abilities to handle passenger issues effectively.
Salary
- Competitive Salary: CAD 17 - CAD 20 per hour, based on experience and qualifications.
- Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid leave.
FAQs
- What are the working hours?
- The standard working hours are 8 hours per shift, with rotating shifts to cover 24/7 operations, including nights, weekends, and holidays.
- Is training provided?
- Yes, PrimeFlight Aviation Services Canada Inc. provides extensive training to ensure you are well-prepared for all responsibilities and customer service standards.
- Are there opportunities for career advancement?
- Yes, PrimeFlight Aviation Services Canada Inc. supports employee growth and offers opportunities for career advancement within the company.
- What is the work environment like?
- The work environment is fast-paced and dynamic, requiring flexibility and a positive attitude.
Conclusion
Joining PrimeFlight Aviation Services Canada Inc. as a Passenger Service Agent offers a rewarding opportunity to be part of a dedicated team that ensures a positive travel experience for passengers. If you are passionate about customer service and enjoy working in a dynamic environment, we encourage you to apply. Start your career with PrimeFlight Aviation Services Canada Inc. today and help us deliver exceptional service to travelers.