Description
Job Overview: Are you a customer-focused individual looking for career opportunities in Canada? We are offering visa sponsorship to international candidates who are passionate about delivering exceptional customer service and eager to contribute to Canadian businesses. As a Customer Service Representative, you will have the opportunity to assist customers, resolve inquiries, and enjoy the benefits of living in a diverse and welcoming country.
Job Details:
- Employer Name: PROVEN INSURANCE
- Position: Customer Service Representative
- No of Vacancies: 1
- Salary: $17.00 hourly / 20 to 40 hours per week
- Employment Type: Full-time, Part-time
- Location: Canada
Education
- No degree certificate or diploma
Experience
- 3 years to less than 5 years
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Job Responsibilities:
- Interact with customers via phone, email, or in-person to address inquiries and resolve issues.
- Provide accurate and timely information about products or services.
- Assist customers with orders, returns, and warranty claims.
- Maintain a high level of professionalism and empathy in all interactions.
- Document customer interactions and inquiries for reference and analysis.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Stay up-to-date with product knowledge and company policies.
- Ensure customer satisfaction by meeting and exceeding service standards.
Qualifications/Skills:
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and interpersonal abilities.
- Problem-solving and critical-thinking skills.
- Ability to work in a fast-paced and dynamic environment.
- Attention to detail and accuracy.
- Effective time management and multitasking skills.
- Adaptability and resilience in handling challenging customer situations.
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Education: A high school diploma or equivalent is required. Post-secondary education or relevant certifications in customer service are a plus.
Experience Requirements: Previous experience in customer service roles is preferred. Candidates with significant relevant experience will be given preference.
Working Environments: Customer Service Representatives work in various settings, including call centers, retail stores, and corporate offices. The role may involve both customer-facing and remote interactions.
Visa Sponsorship: Visa sponsorship is available for eligible candidates. We will assist you in the immigration process to legally work in Canada as a Customer Service Representative.
How to Apply:
Contact Email:
r.martens@proveninsurance.ca
FAQ: Q: Is post-secondary education required for this position? A: While post-secondary education is not mandatory, it can be beneficial. Relevant certifications and experience are highly valued.
Q: Can I bring my family with me if I am sponsored for a visa? A: Visa sponsorship typically applies to the worker only. Family members may have their own visa requirements.
Q: How long does the visa sponsorship process typically take? A: The duration of the visa sponsorship process can vary, but we will expedite it to the best of our abilities to help you start your customer service career in Canada as soon as possible.
Conclusions: Embark on a fulfilling customer service career in Canada with the added benefit of visa sponsorship. We invite dedicated individuals to apply and become integral members of our customer support teams, providing exceptional service and enhancing customer satisfaction within this diverse and welcoming nation. Start your Canadian customer service journey today!