Support Technician

Rcom Communication Ltd
    Published
    June 11, 2024
    Location
    4448 Front St SECalgary, ABT3M 1M4, Calgary, Canada
    Category
    Job Type

    Description

    Are you a tech-savvy individual with a passion for providing exceptional technical support? Rcom Communication Ltd is seeking dedicated and knowledgeable Support Technicians to join our team. We offer visa sponsorship for eligible candidates who are eager to start a rewarding career in Canada’s telecommunications industry.

    Job Details:

    • Company: Rcom Communication Ltd
    • Job Position: Support Technician
    • Salary: $29.00 hourly
    • Job Type: Full Time
    • Location: Calgary, AB
    • Vacancies: 1
    • Posted Date: 06/11/2024
    • Closing Date: 07/31/2024

    Languages

    • English

    Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

    Experience

    • 1 year to less than 2 years

    Job Overview

    As a Support Technician at Rcom Communication Ltd, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and ensuring the smooth operation of our communication systems. This position is perfect for individuals with strong problem-solving skills and a customer-focused attitude. Visa sponsorship is available for qualified candidates.

    General Duties

    • Provide technical support to customers and internal staff
    • Troubleshoot and resolve hardware and software issues
    • Install, configure, and maintain communication systems and equipment
    • Assist with system upgrades and updates
    • Document and track support requests and resolutions

    Job Responsibilities

    • Respond to technical inquiries via phone, email, and in-person
    • Diagnose and resolve technical issues promptly and effectively
    • Assist with the setup and configuration of new systems and devices
    • Perform routine maintenance and updates on communication equipment
    • Collaborate with other departments to ensure seamless operations
    • Train users on proper use of systems and equipment
    • Maintain accurate records of support activities and customer interactions
    • Stay up-to-date with industry trends and advancements in technology

    Qualifications/Skills

    • Strong technical knowledge and troubleshooting skills
    • Excellent communication and customer service abilities
    • Ability to work independently and as part of a team
    • Proficiency with various operating systems and communication technologies
    • Strong organizational and time management skills

    Education and Experience Requirements

    • High school diploma or equivalent; post-secondary education in a related field is an asset
    • Minimum of 2 years of experience in a technical support role
    • Certifications in relevant technologies (e.g., CompTIA A+, Network+) are a plus
    • Must be eligible for visa sponsorship (details provided upon application)

    Working Environments

    • Work is primarily conducted in an office environment with occasional travel to customer sites
    • Use of computers, diagnostic tools, and communication equipment
    • Interaction with customers and colleagues in person, over the phone, and via email
    • Standard business hours with the possibility of on-call or after-hours support

    Benefits

    • Competitive salary and performance-based bonuses
    • Visa sponsorship for eligible candidates
    • Opportunities for career growth and advancement
    • Comprehensive health and wellness benefits
    • Professional development and training programs
    • Supportive and inclusive team environment

    Salary

    • Competitive salary, commensurate with experience
    • Opportunities for performance-based bonuses

    How to Apply

    By email
    rcomcareers@outlook.com

    FAQs

    Q: Do I need previous technical support experience to apply?
    A: Yes, a minimum of 2 years of experience in a technical support role is required.

    Q: Is visa sponsorship available for this position?
    A: Yes, we offer visa sponsorship for eligible candidates. Details will be provided during the application process.

    Q: What kind of training will I receive?
    A: You will receive comprehensive training in our communication systems, troubleshooting procedures, and customer service protocols.

    Q: What are the working hours?
    A: Standard business hours with the possibility of on-call or after-hours support. Specific hours will be discussed during the interview process.

    Q: Are there opportunities for career advancement?
    A: Yes, we encourage and support career growth and development within our company.

    Conclusion

    If you are looking for an opportunity to advance your career in the telecommunications industry, Rcom Communication Ltd is the perfect place for you. We offer a supportive environment, competitive pay, and the chance to work with a dedicated team. Apply today and join us in providing top-notch technical support to our valued customers!

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