Marriott International
Description
Job Overview:
Marriott International is seeking a dedicated and experienced Quality Manager to join our team in Oman. The Quality Manager will be responsible for ensuring the highest standards of quality and guest satisfaction across all hotel operations.
Job Responsibilities:
- Develop and implement quality assurance processes and procedures to uphold brand standards and meet guest expectations.
- Conduct regular audits and inspections to assess compliance with quality standards and identify areas for improvement.
- Analyze guest feedback and performance data to identify trends and opportunities for enhancing service quality.
- Collaborate with department heads to develop and implement action plans for addressing quality issues and improving processes.
- Provide training and support to staff on quality standards, procedures, and best practices.
- Monitor and evaluate the effectiveness of quality assurance initiatives and make recommendations for continuous improvement.
- Serve as a liaison with corporate quality assurance teams and external auditors.
Qualifications/Skills:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in quality assurance or a related role, preferably in the hospitality industry.
- Strong knowledge of quality management principles, methodologies, and tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal abilities.
- Attention to detail and ability to work independently.
Education and Experience Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in quality assurance or a related role, preferably in the hospitality industry.
Working Environments:
- Dynamic and fast-paced hotel environment.
- Interaction with guests, colleagues, and management on a daily basis.
Benefits:
- Competitive salary based on experience and qualifications.
- Health insurance and other benefits package.
- Training and development opportunities.
- Discounts on hotel stays, dining, and other amenities.
Salary:
Salary will be commensurate with experience and qualifications.
Conclusions:
Join Marriott International and be part of a globally recognized hospitality brand committed to excellence in quality and guest satisfaction. As a Quality Manager in Oman, you will play a crucial role in ensuring that our hotel consistently delivers exceptional experiences for our guests. Apply now and embark on a rewarding career journey with Marriott International.