Juma Al Majid Holding Group
Description
Job Overview
Juma Al Majid Holding Group is seeking a dedicated and experienced individual to join our team as a Service Supervisor in Dubai. The Service Supervisor will oversee the delivery of exceptional service to our customers, ensuring satisfaction and loyalty.
Job Responsibilities
- Supervise and coordinate service operations to meet customer needs and exceed expectations.
- Train and mentor service staff to deliver high-quality service and resolve customer issues effectively.
- Monitor service performance and customer feedback to identify areas for improvement.
- Develop and implement service policies and procedures to enhance efficiency and customer satisfaction.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Collaborate with other departments to ensure seamless coordination and communication.
- Maintain accurate records of service activities and performance metrics.
Qualifications/Skills
- Strong leadership and interpersonal abilities.
- Excellent communication and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in a supervisory or managerial role in customer service.
Education and Experience Requirements
- Bachelor's degree in Business Administration or related field preferred.
- Minimum of 3 years of experience in customer service management.
Working Environments
- Office-based work with occasional site visits.
- Collaboration with service staff and other departments.
- Potential exposure to varying levels of noise and activity.
Benefits
- Competitive salary
- Health and dental insurance
- Paid time off
- Opportunities for professional development and advancement within Juma Al Majid Holding Group
Salary
Commensurate with experience.
How to Apply
Apply on the employer site
Conclusions
Join our esteemed team at Juma Al Majid Holding Group and play a key role in delivering exceptional service to our customers in Dubai. As a Service Supervisor, you'll have the opportunity to lead a talented team and drive continuous improvement in service delivery while enjoying competitive benefits and opportunities for growth within our organization. Apply now and be a part of our commitment to excellence in customer service!