Customer Care Job in Qatar at Malabar Institute of Medical Sciences

Job Overview:

Malabar Institute of Medical Sciences in Qatar is seeking a dedicated individual to join our team as a Customer Care Representative. This role involves providing exceptional customer service to patients, their families, and visitors, ensuring a positive experience at our medical facility.

Job Responsibilities:

• Greet and assist patients, families, and visitors in a courteous and professional manner.
• Answer phone calls and respond to inquiries promptly and efficiently.
• Schedule appointments and maintain accurate patient records.
• Address patient concerns and complaints with empathy and urgency, escalating as necessary.
• Provide information about medical services, procedures, and policies.
• Collaborate with medical staff and other departments to meet patient needs.

Qualifications/Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in computer systems and electronic medical records.
• Empathy and compassion for patients and their families.

Education and Experience Requirements:

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Prior experience in customer service or healthcare administration preferred.
• Knowledge of medical terminology is a plus.

Working Environments:

• Hospital or medical facility environment with frequent patient interactions.
• May require working evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities
• Employee discounts on medical services

Salary:

Salary will be commensurate with experience.

Conclusions:

Join the Malabar Institute of Medical Sciences team in Qatar and contribute to providing exceptional patient care in a supportive and compassionate environment. As a Customer Care Representative, you will play a vital role in ensuring positive experiences for patients and their families. Apply now and become part of our commitment to excellence in healthcare delivery!