Malabar Institute of Medical Sciences
Description
Job Overview:
Malabar Institute of Medical Sciences in Qatar is seeking a dedicated individual to join our team as a Customer Care Representative. This role involves providing exceptional customer service to patients, their families, and visitors, ensuring a positive experience at our medical facility.
Job Responsibilities:
- Greet and assist patients, families, and visitors in a courteous and professional manner.
- Answer phone calls and respond to inquiries promptly and efficiently.
- Schedule appointments and maintain accurate patient records.
- Address patient concerns and complaints with empathy and urgency, escalating as necessary.
- Provide information about medical services, procedures, and policies.
- Collaborate with medical staff and other departments to meet patient needs.
Qualifications/Skills:
- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in computer systems and electronic medical records.
- Empathy and compassion for patients and their families.
Education and Experience Requirements:
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Prior experience in customer service or healthcare administration preferred.
- Knowledge of medical terminology is a plus.
Working Environments:
- Hospital or medical facility environment with frequent patient interactions.
- May require working evenings, weekends, and holidays as needed.
Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
- Employee discounts on medical services
Salary:
Salary will be commensurate with experience.
Conclusions:
Join the Malabar Institute of Medical Sciences team in Qatar and contribute to providing exceptional patient care in a supportive and compassionate environment. As a Customer Care Representative, you will play a vital role in ensuring positive experiences for patients and their families. Apply now and become part of our commitment to excellence in healthcare delivery!