Marriott International
Description
Job Overview
Marriott International in Muscat is seeking a professional and guest-focused individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for guests and play a key role in providing exceptional service and ensuring a positive guest experience.
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Job Responsibilities
- Greet and check-in guests in a friendly and efficient manner
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process guest payments and maintain accurate records
- Provide information about hotel facilities, services, and local attractions
- Assist with reservations, including booking and modifying guest accommodations
- Collaborate with other departments to ensure guest satisfaction and resolve issues
Qualifications/Skills
- Excellent customer service and communication skills
- Ability to multitask and work well under pressure in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficiency in computer systems and reservation software
- Ability to maintain professionalism and composure in challenging situations
Education and Experience Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service is preferred but not required
- Training in hospitality management or related field is an asset
Working Environment
- Dynamic and collaborative work environment in a luxury hotel setting
- Opportunities for growth and advancement within the Marriott International brand
- Supportive team culture with ongoing training and development opportunities
Benefits
- Competitive salary with opportunities for bonuses and incentives
- Health insurance coverage
- Discounts on hotel stays, dining, and spa services at Marriott properties worldwide
- Retirement savings plan
- Paid time off and holidays as per company policy
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Salary
Salary will be competitive and commensurate with qualifications and experience.
How to Apply
Conclusions
Joining Marriott International as a Front Desk Agent offers the opportunity to be part of a global hospitality brand known for its commitment to excellence and guest satisfaction. We welcome enthusiastic and guest-focused individuals to apply and contribute to our team in Muscat.